FAQ's (Frequently Asked Questions)
| Your questions | Our answers |
|---|---|
| Can I train on my own computer | Yes, its very important that you do this – so we always visit you at home |
| Do I get any notes after my session? | We will write notes for you as we go if you want us to, so you can follow this step by step when we're not there |
| Do I have to book a course of tuition, or can I have ad hoc sessions? | We do not run courses. We only do individual one to one sessions, but will tailor totally to your needs. You can book us in whichever way suits you. |
| What ages do you teach? | Any age; many of our clients are Seniors; we have many in their 80's, and 2 in their 90's |
| What do you charge? | £35 for the first hour and pro rata after that. |
| Do you charge for travelling? | No; unless you are more than 15 miles from our base in Hemel hempstead |
| Do you do remote support? | We prefer to see the problem in the flesh, so to speak but we can do remote sessions if time and distance dictate. |
| How do you like your tea? | Milk and no sugar thanks. |
| Can you advise on Parental Control on my machine? | Yes |
| Can you help me choose a new machine? | Of course and if required we will even come with you to help you choose the right one for you. |
| Do you train on Apple Mac too? | Yes; Apple Mac is our first love! But as 90% of the world uses Windows, we know an awful lot about that too. |
| Can you help me with getting songs on to my iPod (or iPhone too) | Yes; we know our way round these very well |
| Can you help me see and speak to my relations and friends abroad? | Yes, we can set up Skype so you can have Video and Voice calls for Free! |
| What if you can't fix my machine on-site? | With your permission, we will take your machine back to our workshop and fix it there; then deliver back to you and reset it up. This often saves many pounds as we don't charge for time sitting watching the machine do updates! |